My vision for the brand was to always have it be a multi faceted brand with many components, working together to be a landscape of digital products to enhance emergency care. As this brand has evolved to be not just emergency care but urgent care also, I feel it is even more important to consider the digitalisation of the care environment.
In the app I have created, I have a feature to scan a QR code to check in to an appointment. I felt that it is important to see this feature through to fruition and design the interface that would be used to receive the patient.
MOBILE APP CHECK IN SCREENS:
QR Code to Scan
Checked In
I created a user flow to get a better sense of the steps a user would take to to complete check in with the kiosk. This interaction involves two touch points - the check in interface and the mobile app.
I reflected on this flow and jotted down some considerations I have in regards to creating the check in interface. I felt that the user should be able to locate the check in point easily, which could look like displaying ‘check in’ in the interface’s rest state. I felt that it was important to have the instructions for finding the QR code on the mobile app to be extremely clear for the user in order to make the experience as accessible as possible. I then ideated an interface specific user flow to finalise the approach and number of screens needed for the interface. I kept this low to reduce the cognitive load this would impose on users.
I found some examples of the technology that would be used to display the interface. This was definitely useful as it has given me a framework to work within, this being quite a narrow vertical layout.
Example 1
Example 2
I then proceeded to sketch what way this would look for users. I found this process to be relatively straight forward as I was echoing a lot of the composition of my mobile app. I felt that I only needed 3 screens, a rest state, check in instructions and a user feed back ‘checked in’ screen.